Returns

Please contact us for a refund request within 14 days of receipt, if you’re not satisfied with your FUSION MX product. Semi-custom or custom products may not be returned for refund or exchange under any circumstances, unless such product is defective.

We are unable to replace or exchange products with defects which are due to incorrect fitting. So please take your time when applying your graphics. We provide instructions and recommended application techniques in your package and/or on our website.

If the item is returnable and you send it back to us unopened in the original packaging, FUSION MX will exchange it or offer you a refund based on your original method of payment.

You must return the product to us within 14 days of the refund request approval. All products must be packed in the original, unmarked packaging including any accessories and documentation that shipped with the product.

FUSION MX recommends that you:

  • Use registered post for all returns
  • Either insure your package for safe return to FUSION MX or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
  • If you choose not to do the above 2 points, you will be responsible for any loss or damage to the product during return shipment.

We will not refund or exchange items without prior refund request approval. FUSION MX will not accept returns or offer refunds for the following products:

Products that are customised to your specifications, including semi-custom and custom products without manufacturing defects.